Privacy Policy (BoostrLab)

BoostrLab (“BoostrLab,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, how we protect it, and the choices you have when you use our website, dashboards, and services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy.

1) Information We Collect

We may collect the following categories of information:

A) Information you provide to us

  • Account & contact information: name, email address, and other information you submit through forms or onboarding.
  • Billing information: billing address and transaction-related details.
  • Support communications: messages you send to our support team or within our dashboard.
  • Instagram username/handle and other account information you provide that is necessary for service delivery.
  • Access credentials or access tokens if required for us to perform authorized actions on your behalf (depending on the method of access used at the time).

C) Payment information

Payments are processed by third-party payment processors (such as Stripe and/or PayPal, or other processors made available at checkout).
BoostrLab does not store full payment card numbers. We may receive limited information such as billing details, payment status, and transaction identifiers.

D) Usage and device information

When you visit or interact with our website or dashboard, we may collect:

  • IP address
  • device type
  • browser type
  • pages viewed and actions taken
  • referring/exit pages
  • timestamps and log data

2) How We Use Your Information

We use the information we collect to:

  • Provide and operate the Services (including onboarding, account setup, and delivering the service you purchased).
  • Communicate with you (support responses, service notices, and operational updates).
  • Process payments and prevent fraud (including verification, chargeback handling, and billing administration).
  • Improve our Services (analytics, troubleshooting, performance monitoring, and feature development).
  • Security and compliance (protect our users, enforce our policies, comply with legal obligations, and prevent abuse).

3) How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect your information. These measures may include:

  • Secure systems and access controls to limit data access to authorized personnel.
  • Role-based access so only team members who need information to perform services can access it.
  • Encryption and secure transmission methods where appropriate.

No method of storage or transmission is 100% secure. You acknowledge that we cannot guarantee absolute security.

4) Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website and improve your experience.

Types of cookies we may use

  • Essential cookies: required for core site functionality (e.g., login sessions).
  • Analytics cookies: help us understand site usage and improve performance.
  • Preference cookies: remember settings and choices.

Your choices

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5) How We Share Information

We do not sell your personal information. We also do not rent it.

We may share information only as needed in the following circumstances:

A) Service providers and processors

We may share information with vetted third parties that help us run our business, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • analytics, infrastructure, customer support, or communications tools These providers may process data only to provide services to us and/or as otherwise permitted by their terms and policies.

We may disclose information if we believe in good faith that disclosure is necessary to:

  • comply with applicable laws, regulations, legal processes, or governmental requests
  • protect the rights, property, and safety of BoostrLab, our users, or others
  • detect, prevent, or address fraud, security, or technical issues

C) Business transfers

If BoostrLab is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

6) Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide the Services
  • maintain business records
  • comply with legal obligations
  • resolve disputes
  • enforce agreements

If you cancel your service, we will take reasonable steps to remove or delete sensitive access data (such as stored login credentials, if applicable) within a commercially reasonable timeframe, unless retention is required for legal, security, or operational reasons.

7) Your Privacy Rights and Choices

Depending on where you live, you may have rights such as:

  • Access: request a copy of the personal information we hold about you.
  • Correction: request correction of inaccurate or incomplete information.
  • Deletion: request deletion of your personal information (subject to legal/contractual exceptions).
  • Marketing opt-out: opt out of marketing emails at any time (use the unsubscribe link or contact us).

To make a request, contact us at: [support@boostrlab.com] (replace with your real email).

8) Payment Security

Payments are handled by third-party processors (e.g., Stripe and PayPal). Their security practices and terms govern payment processing. BoostrLab is not responsible for the security practices of payment processors, but we choose reputable providers and do not store full card numbers on our servers.

Our Services may include links to third-party websites or services. We are not responsible for the privacy practices or content of third parties. We encourage you to review their privacy policies before providing information.

10) Children’s Privacy

Our Services are not intended for children under 13 (or under the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

11) International Users

If you access our Services from outside the country where our servers or service providers are located, your information may be transferred and processed across borders. By using our Services, you consent to such transfer and processing to the extent permitted by law.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, through the dashboard, or by posting an updated version on our website. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

13) Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

BoostrLab
Email: info@boostrlab.com
Address: Antonio el Bailarín 13, Marbella